Technical Support Specialist

Night Shifts

Propy is a pioneer in the real estate space, aiming to make the whole real estate transaction process fast, easy and secure. Our solution provides to all participants a single platform which allows closing transactions entirely online using cutting edge technologies and modern principles.

Propy Inc is looking for Technical Support Specialist

Key responsibilities

  • Address customer questions/issues over email, chat, and remote sessions in a timely and professional manner
  • Research reported issues, work together with the software development and customer success team to isolate and confirm the issues in a report
  • Expand your knowledge of our product and your technical skills
  • Capture customer feedback and feature requests, communicate them clearly with the product management
  • Collaborate with members of different teams across the organization to exchange knowledge, provide valuable feedback and direct the growth of our product and services
  • Build a relationship with the clients, anticipating their needs and proactively attending to their issues before they occur

To be a successful Technical Support Specialist you should have

  • 1-2 years of relevant experience in a customer-focused position involving technical knowledge of a companies’ products and services
  • Comfortable working in and assisting others through company help desk software
  • Proven customer-focused mindset
  • Time management and multitasking skills
  • Extensive experience working with different operating systems and Internet Browsers
  • Eagerness to dive into technical issues and understand our platform inside and out
  • Enthusiasm regarding the dynamic environment of a startup
  • Responsible team player
  • Fluency in written and spoken English communication
  • Good analytical and problem-solving skills
  • Detail-oriented with a demonstrated ability to self-motivate and follow-through with the rest of the team
  • Good technical and non-technical communication skills
  • Knowledge of HTML, CSS, and/or JavaScript is a plus

What we offer

  • Working in a transparent environment, which focuses on solving problems and getting things done
  • Home office and flexibility
  • Career growth opportunities
  • A remuneration package that is based on the candidate's motivation, skills, and experience

Application form

Only short-listed candidates will be contacted.
All applications will be treated with strict confidentiality.

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