Case Study
Human Support Powered by Technology
Real estate closings are rarely just about deadlines. In high-stakes moments, they test trust, judgment, and the strength of your support team.
For Sissy Echevarria, REALTOR® at eXp Realty, one transaction became a powerful example of why the right title partner matters, not only for speed and security, but for real human support at critical moments.
The Situation
The transaction was progressing smoothly. The buyer had already funded the purchase, and a commission settlement had been agreed upon. At the final stage of closing, the seller introduced a new and unexpected demand.
Sissy was asked to sign a release that had never been part of the original agreement.
The timing made the situation even more serious. Sissy was driving on a high-speed highway when the signing was required, creating intense pressure and emotional distress. What should have been a routine step quickly became a high-risk situation where proceeding without immediate support was not possible.
“One of the biggest challenges I faced during this transaction was extreme pressure and coercion at the closing stage by the seller. Even though a settlement regarding my commission had been reached and the buyer had already funded the purchase, the seller suddenly demanded I sign a release that was never part of the agreement. The timing was incredibly dangerous—I was driving on a high-speed highway when was time to sign the Release, trying to drive the car over i almost got involved in a car accident, I was experiencing panic, emotional distress”
The Difference: Immediate Support When It Mattered Most
At the moment clarity was needed most, Propy Title responded without delay.
Kathryn from the Propy Title team reached out immediately and provided calm, step-by-step guidance.
“Her responsiveness and professionalism helped de-escalate the situation and allowed the signing to be completed safely and correctly. That direct support transformed a high-risk moment into a controlled and successful outcome. Kathryn called me at that exact moment and helped me sign. Thank you, Kathryn. Thank you, Propy.”
The experience reflected what sets Propy Title apart. Advanced technology paired with real people who stay present, responsive, and focused on protecting agents and their clients at every stage of the transaction.
Technology That Supports People
In addition to human support, Propy Title’s blockchain-powered platform delivered what Sissy values most in modern closings.
“The blockchain integration streamlined the documentation process, reduced the potential for errors, and provided a secure, transparent record of the transaction.”
Sissy highlighted:
#1
The transparency and efficiency built into every step of the process.
#2
Documentation was streamlined.
#3
The risk of errors was reduced.
#4
Every action was recorded securely with an immutable transaction history.
Technology did not replace people. It supported them.
The Experience: Professionalism at Every Touchpoint
What surprised most was not only the speed or the technology, but the level of professionalism, responsiveness, and care shown by everyone involved.
“Every single person on the team was beyond AMAZING.”
Sissy rated the security and transparency of her transaction a 10 out of 10.
When asked if she would recommend Propy Title, her answer was immediate.
“YES. YES. YES.”
About Sissy Echavarria
Sissy Echavarria is a Miami Beach-based luxury real estate specialist with nearly 10 years of experience. Known for her sharp eye, elevated service, and high-energy approach, she represents buyers and sellers at eXp Realty with confidence and style.
Sissy Echevarria
REALTOR® | eXp Realty
Propy Title
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Propy Title helps agents deliver faster, safer, digital-first closings that protect clients and reduce stress when it counts most.
