FAQ

General

What is Propy?

Propy is a real estate offer and transaction platform that empowers buyers, sellers, their agents and deal partners to close a traditional real estate transaction entirely online.

Who can use Propy?

Propy account holders are people involved in real estate transactions: Broker / Owners, real estate agents, transaction coordinators, title company representatives. People may be added to transactions to participate in digital document management and signing; making and receiving offers without having their own Propy account: buyer, seller and their families; Propy Affiliated Services and other transaction parties of your choice.

Plans and Subscriptions

Where can I see prices?

On Propy.com, click on the Pricing menu to see the subscription plans. A summary list of features included in the subscription level is below each plan.

What plans are offered?

Propy’s plans and feature lists are published on this webpage. Please contact the sales team for pricing for the Team and Enterprise products by selecting “Talk to Us” or “Get a Demo.”

Do you offer plans for brokerages?

The “Enterprise Plan” is set up and designed for brokerages, with additional reporting and other capabilities. Pricing is based on the number of users. Please select “Talk to Us” on the Pricing page to schedule a call and demo.

Do you offer a free trial / trialware?

We offer a free 30-day free trial self-subscription for Offer Manager and Premium product levels shown on the Pricing page. Enter your credit card information and we will run the card only after the 30 day trial is over unless you choose to cancel. We encourage you to try out the platform, ask us questions within the 30 day. You’ll receive an email when your trial is soon to end. Automatic billing will begin on the 31st day. The term after that is month to month.

How do I cancel my subscription?

If you wish to cancel, please send an email to support@propy.com and give us at least 48 hours notice in case of weekends. We may ask to speak with you to get feedback on the reason you are cancelling so we can improve our product or service.

Do you offer monthly or annual plans and what are the terms?

Self-subscription plans are month-to-month, no contract or minimum required, cancel any time with a 48 hour notice. More details are on the Pricing page.  Our company terms are published on our website.

Is there a fee for listing a property?

Our monthly subscription includes adding as many properties as you’d like to manage as a real estate industry professional. Monthly subscription levels are defined by the number of users and features.

How much does it cost to sell a property through Propy?

There are no specific fees to buy and sell properties on Propy. Our current business model is based on monthly subscription fees for real estate industry professionals.

Sign Up

How do I get started?

To get started, click on the Pricing menu item for subscription plans and summary features list. You may purchase online our lower level plans and then create an account in a few simple steps. A time-limited email is sent to confirm your email to get started on the platform.
 
Please check all folders for our email, including Spam and “Promotions,” depending on your spam filter settings and email provider.
 
For the Team and Enterprise plans, please reach out directly to the sales team by clicking “Talk to Us.” We customize the set up.

Paid Subscriptions - Online Payment

We use secure online payment processing to subscribe to Offer Manager and Premium products on the Pricing page. Enter your credit card information, receive a free 30-day trial period, and at the end of the period your card will be charged unless you cancel. A receipt will be emailed to you when an amount has been charged.

Team and Enterprise Subscription Plans

Pricing is based on the feature set desired and the number of users in your organization. Please Click on “Talk to Us” to schedule a call with a sales rep to determine the monthly cost, answer questions and for a demo.

We charge per agent so you do not need to pay if you’re a supporting team member user on a Team or Enterprise account.

We will set up a company or “organization” account and support you and your team in getting the most value from using Propy.

Refunds

To request a refund, please send an email to support@propy.com. It may take up to 30 days based on the billing date you originally subscribed. Please share the reason you wish to be refunded so we can improve our products and the way we communicate their value.

Register a New Account

You may create an account by using your email address to opt in to a free 30-day trial and subscription. After signing up for the free trial, you will receive an email to complete the registration process by clicking the time-limited link in the email to confirm your email address. Set a password on the sign in page.
 
Note that you do not need a paid account to make offers using the Propy Offer Link, or if you’ve been “invited” to participate in a transaction.

How do I activate my account?

After signing up you will receive an email to verify your account with a time-limited link. This will take you to your account where you may verify your phone number. If you have any issues with receiving the verification codes via email or phone, please contact us at support@propy.com. Sometimes email settings will filter the verification email into a “Promotions” folder or as spam, so please check  these folders.

If you have problems receiving the code to verify your phone number, please contact us at support@propy.com.

How do I set up my Profile

Propy creates an agent profile you may wish to use. After your account is verified, you may proceed to add info to your agent profile, such as your license number and photo. You can easily edit your profile and create a customized URL (website address). You will receive a notification to confirm your smart phone number.

I received a Propy invitation to participate in a deal. Do I need to register and account?

Depending on your role, you may not need to register an account:

  • No – Buyers and sellers don’t need an account to participate or sign documents.

  • Yes – Title and Escrow companies receive a link, are asked to set a password and are brought directly into the transaction.

  • Yes – Agents need to sign up manually or if added by the Real Estate company’s admin, a limited-time invitation link will be prompted to “Proceed.”

Do I need to create/register an account on Propy to submit an offer?

You do not need an account to submit an offer using Propy’s offer link. However, if you are an agent, there are many advantages to signing up with Propy.

With a Propy account you can:

  • Receive, share and manage offers made and received

  • View customizable Dashboards with offers received that can be shared and exported

  • Create listings and offer links

  • Start a transaction directly from a listing, if yours, in some cases synched with your MLS

  • Send offers through Propy to properties listed anywhere

What user roles are available for each transaction?

You may add broker, agent, transaction coordinator, transaction auditor and title/escrow account roles that appear in a drop down menu in Listing Management / Add Users. If a user plays multiple roles, you must add the user a second time and select a different role.

Can users play multiple roles?

Users may play multiple roles by adding each role separately and additionally for the same user name and email.

What roles are available for users added into an organization?

Listing Coordinators only the listings menu in the administration.

Audit capability – (explain)

Enterprise Account User Management

How do I add or remove/suspend users on Propy?

Using the Administration Console on the Propy Platform

Propy will set up your company account or “organization” before we launch your platform. Those granted admin privileges can manage and add users from the Enterprise account menu by clicking the gear or Settings icon in the main menu and then the “Administration” button.

The brokerage admin can then add agent users in bulk with an “Invitation Link” they paste into an email; or add each agent manually. For security, the admin confirms the response to the bulk request to join the organization. Manually added users do not require admin’s confirmation.


Two Ways to Add Users

Choose to let users add their own contact info by using the “Invitation Link” on the User Management screen available to Admins. This works well to invite multiple users by including the link in an email. Or manually add users. See both options.


Manually Add a User

Click “Add User,” complete their contact info, specifying a role the user plays from a drop down list, the office they’re in (which would have been set up for your organization). Check the box if the user has rights to audit documents or if they’re a listing coordinator with admin rights. It’s quick and easy to add an assistant user with admin rights.

They will receive an email notification that they’ve been added to the Propy Platform,  “All your transactions will now be visible to the company’s administrator,” with a link to “Proceed” that takes them onto the platform.

We do not allow deleting users, since there will be historical records on blockchain that relate to the past users. You may “suspend” users.

New users’ first step is to navigate to Profile/General Settings and then click “Convert to Agent” and complete all required fields in their profile and click “Save Changes.” We verify phone numbers with a text notification.


Inviting with a Link

The fastest way to add users is to send the unique link to your organization’s (or branch office) registration page is through your own email. Look for “Organization’s Invite Link” on the “Add User” screen and click the “Copy” icon to paste into an email to invite participants at your company or team.


Suspending a User

You may edit users by clicking their name, and “Suspend” a user (vs remove) by clicking the three dots on the right to select “Suspend” or “Reactivate.” The user will not be notified unless they’ve been reactivated. To remove a user completely, please send an email to support@propy.com.

What reporting is available on the Enterprise Product?

The Administration capabilities on the Team and Enterprise level products include various reports on Users and Listings:

  • Listings for all users are displayed in a customizable report showing their status and price differential. Choose the columns of information you wish to display or download for the report. See where to find and manage the Listings report under the Administration menu.

  • Users are added and managed and reported on for transactions, volume, commissions, last active and more. You may customize this and other reports. This video shows how.

Profile Management

How do I complete my agent profile in the Enterprise Platform?

If you are an agent within a brokerage organization that uses Propy, on the main left hand menu, click on Profile, then “convert to Agent.” Add your introductory text, company name, title, real estate license number, contact information and click “Save Changes.” It’s important to add your phone number in order to receive text notifications. You will receive a notification on your smartphone to verify your number.

How do I complete my agent profile?

On the main left hand menu, click on Profile/General Settings, and click “Convert to Agent”‘ if you wish to have an agent page created.  Add your introductory text and contact information, real estate license, and opt to customize the URL and click “Save Changes.” You will receive a notification on your smartphone to verify your number.

Do I have to be an agent to use your platform?

You don’t have to be an agent to participate in deals on the Propy platform. You may have been invited to participate in a transaction, for example, as a title company rep or loan officer. When creating a listing, however, a real estate license number is required.

If you are a seller looking to “sell by owner” or a direct buyer, we encourage you to work with an agent. We may be able to refer you to an agent, if you like.

How do I customize my agent page for a public profile?

The agent page uses information from your profile and license ID and allows for a customized URL and additional information, such as your title and “Agent Summary.” Click “View Public Profile” to see your Agent Page.

Active listings will display on the agent profile page if you’ve manually added listings or in some cases, if Propy works with your MLS, or,. Note that the offer link for active listings allows people to submit offers on this page.

Listings

How do I manually add a property to create an offer link?

After your account has been activated, click the “Go to Listings” button on the Home screen, or use the left hand navigation menu, select “Listings” to open the listings dashboard and select “Create New.” Fill in the few required fields on the form, noting the ability to add additional details.

The “Additional Details” section allows for property features, description, agents remarks, MLS number, photos you can drag and drop to add, as well as documents such as disclosures, links to virtual and 3D tours.

Note that if we work with your MLS, your listings will load automatically into your Listing Dashboard. Add a property for sale.

How do I create an Offer Link

After you’ve entered all the listing information, if the box is checked “I would like to receive offers from potential buyers about this property,” click “Create Listing” then “Copy Link” to then paste it in your MLS Private Remarks field or send by email to buyers agents.

How do I add documents to listings?

Propy makes it easy to add documents, videos, 3D and virtual tour links on the initial set up, or by editing a listing from the 3 dots on the listings displayed on the Listings Dashboard.

Can the Propy platform be used to make an offer on any property?

You may enter a listing manually to represent a buyer and run the buy side transaction on the platform.

Does your site integrate with any MLS databases?

We work with many MLSs to receive listing feeds that populate the agent’s Listing Dashboard. Ask if we cover your MLS by emailing support@propy.com.

How do I unlist a home for sale?

From the listing dashboard, select the property and click the 3 dots to open a pop up menu that offers to “unlist” the property. This will unpublish the listing from the agent profile page.

If you select “On Hold” – offers cannot be made but the listing will display on the Agent’s personal page.

If you need to delete listings please request this of your Customer Success Manager or email support@propy.com and indicate the property address.

What is the fee for listing a property?

Our monthly subscription fee includes adding as many properties as you like to manage either transaction side. Subscription levels are defined by the number of users and features. Please see our subscription page for options.

Offer Management

What is Propy’s offer management platform?

Offer Management Quick Feature View:

  • Receive all offers via one offer link in your MLS listing

  • See all offers on one easy to view page – keep everything organized and on track

  • Share all offers with your sellers directly & instantly

  • Help your sellers make apples-to-apples comparisons of every offer with the quick view dashboard

  • Receive notification when an offer is reviewed by Seller Agent

  • Easily transition to Propy transaction workflow with all MLS data pre-populated

For Listing Agents

Propy’s Offer Management platform allows users to create a sharable link for offer submissions on listings. Use the link in the MLS private remarks, send it by email, add it to your personal website, listing platforms, etc.  Real-time notifications are sent on each offer received.

You can also manually add an offer you’ve received outside of the platform. Scroll to the bottom right of the Offers Received Dashboard, click “Add New Offer.” Then enter the offer details which is then neatly summarized in a report.

After sharing and reviewing with the seller the report and list of all (or one by one) offers on the property, you may accept, counter or reject the offer on behalf of the seller with an opportunity to explain the rejection reason. Notifications on these steps are sent to select deal participants.

How do I receive offers for my seller?

Once the buyer’s agent has clicked on the offer link and completed details, they click “Submit” to send the offer and get an instant receipt. You will receive notifications by text, email and within the platform. All offers are arranged in a dashboard for easy access so they can be reviewed, accepted/rejected/countered. Click “Share with the Seller” to send via email.

Where can I see all of the offers received?

All offers received are listed in the “offers received” dashboard.

Click “Offers” on the left hand menu, then select “Receive for a seller.” To choose which data displays in columns on the report, click the three dots on the far right top row column titles, select “Edit Columns,” “Export Full Report” or “Export Selection” to get a drop down menu of all report fields to select. You can also select the sequence of the report fields by dragging them up/down.

Share one or all offers on the read-only Dashboard summary with the seller, or review offer details with your client via Zoom-type call. You may select which information to display on the dashboard report to  better compare offers.

How do I know if an offer has been sent or reviewed?

For both buyer’s agents and listings agents, once an offer has been sent and also opened by the recipient, you will receive notifications by email, text and within the Propy platform under the notifications bell icon.

Click the option to display offer views in either the Receive for a Seller or Send for a Buyer Dashboard report by clicking the 3 dots to open “Edit Columns” and check the box for “Offer Views”, then click “Confirm.”

Can I publicly display how many offers have been made on a property?

Opt to show to how many offers have been made on a listing. Under the “Profile” menu, select “Preferences” where you may check a box and save changes for an option to publicly display the number of offers on the property page.

What does Not in Consideration mean?

“Not in consideration” pertains to listings where an offer has already been accepted. When you have offers with status “New” and they were “accepted” they will be converted to “Not in consideration”.

Can I check when and how many times an offer was viewed?

See the number, time and date your Propy Offer Links were viewed on your “Receive for a seller Dashboard”. Simply click the three dots to open the Edit Columns menu, check the Offers box, click “Confirm” to add this information to the Dashboard.

Can I see the number of unique views on the Propy offer page?

Opt to display the number of Offer Link views on your Offers Received Dashboard.

Can I create a manual offer?

To manually create an offer, under the “Offers” menu item, navigate to “Receive for a seller,” and click on the “Add New Offer” button in the upper right.

Can I share offers with my client?

Share offers with your clients via email from within Propy. Acting as either a listing or buyer’s agent, from the Offers Sent or Offers Received Dashboards, click “Share with Buyer,” or “Share with Seller,” respectively.

Select which information to display on dashboards by clicking the three dots on the far right side of the dashboard report to share a single offer via email.

How can I message buyers agents making offers for my listing?

Propy makes it easy to select a deal status, such as “rejected,” and then email all agents based on the deal status.

Sending or Making Offers as Buyer’s Agent

How do I make an offer using the Propy Offer Link?

Submit an offer on any property – within or outside the Propy platform.

As a buyer’s agent, how do I make an offer through Propy?

The Offer Link may have been included in the private remarks in your MLS, emailed to you or in other listing services. Click the link and complete the form on behalf of your buyer with offer details: price, conditions, down payment, contingencies, third party services such as escrow, title, lender, adding any .pdf documents or other file types, and more. Click “Preview”, accept Propy’s terms in the checkbox before clicking the “Submit” button, which sends the offer to the listing agent.

There is no charge to submit offers.

You will receive an email confirmation and real-time notifications that the offer has been sent, is in review, accepted, countered or rejected with a reason why.

The seller’s agent will receive notifications that your offer has been sent with an email summarizing the details.

How do I send offers inside my account on Propy (without using the Offer Link)?

From the “Offers Sent” dashboard, click the “Create New’ button, add the address and seller’s agent contact info. The seller’s agent does not need to have an account on Propy. They will receive your offer via email and text message.

How do I attach documents when making an offer or counteroffer through the Propy Offer Link?

Look for the “add Files” button on the offer page to add .pdf documents, videos or pictures uploaded from your computer.

How will I know if an offer has been received?

You will be notified by email when the offer has been sent, opened and is in review, and then later, if the other agent chooses to counter, accept or reject your client’s offer and rejection reasons.

Who receives notifications when an offer is submitted/opened?

Notifications are immediately sent to the listing agent, the person that has submitted the offer and anyone else you add as a deal participant and elect to receive notifications via text, email sent and within the platform under the notification bell icon in the upper right

How are my sent offers stored on Propy?

All of the offers sent are stored and listed on the “Offers Sent” Dashboard, arranged by the buyer’s name and shareable by email. You can tailor the report by clicking the three dots on the far right top column row and select the columns of the dashboard to display, choose their sequence by dragging and dropping and also export as a .csv file.

Can I export offers made on Propy?

You can export offers on Propy. On the Recieve for a Seller Dashboard, click on the three dots besides the offer to select “Export Columns” or “Export Selection” as a CSV file. Note that you have a choice of which data displays in columns on the report. Click the three dots on the top row column titles, far right for a drop down menu of all report fields and select which area to be included in the exportable, printable report.

You can also “share” individually and/or all offers with the seller. On the offers dashboard under the listing photo click “Share with Seller.”

How do I Make a Last, Best and Final Offer?

No need to withdraw, the new offer will appear on top. The best approach is to message all agents to submit their final offers, no need to tick anything.

When you tick the checkbox, the price input field is disabled, and in the notification, we mark that this is a request. It was intended for the seller agent even though it is available on both sides.

When is an offer a “backup offer”

“A backup offer” pertains to listings where an offer has been accepted. When you have offers with status “New” and they are “accepted” they are converted to a “ backup offer”.

Transaction Management

Propy guides you step by step through the deal cycle. The customizable dashboard allows users to see and manage all transactions with various details at every stage.

Transactions use “smart contracts” that have automated steps, which allows all stakeholders in a real estate transaction to collaborate online efficiently, significantly reducing the time it takes to close deals.

The platform includes document management, eSignatures, auditing and storage capabilities through a streamlined integration with DocuSign for handling legally binding documents entirely online.

How do I initiate a transaction?

There are several ways to start a transaction:

  • From the Listing Dashboard, click the 3 dots on a listing and select “Start Transaction.”

  • Manually create a listing in just a few quick steps from the Listing Dashboard by clicking “Create New,” then see above. Or, manually creating a listing.

  • If you are representing a buyer, manually add a listing and click on the “Offer Link” to make an offer on behalf of your client. It will trigger a notification to the listing agent to begin the transaction.

  • From the Transaction Dashboard, click on the “Add Transaction” button in the upper right. In order to be able to use the functionality, you need to have an active subscription.

  • You can also create a transaction at any stage of the deal.

Can I conduct International transactions?

Propy’s platform supports international transactions and works worldwide. We have a dedicated Chinese version available within mainland China and we are also GDPR compliant for transactions with all EU countries.

Which MLS areas are integrated with Propy’s transaction platform?

Currently, Propy is integrated to pull listings onto the Listings Dashboard with MLSs in large metropolitan areas such as the San Francisco Bay Area and Los Angeles. We are constantly updating our list. Please contact us by email to info@propy.com and include your MLS(s) to check if we cover yours.

Adding Participants to a Deal

How to add participants with a personalized message to a transaction.

In the initial setup of the transaction, click ‘’Add participant” then choose the role and type of participation, including permissions to receive notifications, view all documents and/or add other participants. If the participant is added as ‘Just a contact’, only their email address will be recorded. The rights and permissions of participants can be edited at any time by the transaction initiator.

The added user will receive an email invitation to the closing process on Propy’s secure platform with a link to “Proceed” to the transaction. The deal participant will have lifetime access to all property documents and will be notified by email and text.

Do the buyer and seller need an account with Propy to participate in a transaction?

A transaction can be completed on Propy without the buyer and seller needing to create an account. They can participate and sign documents on the platform, as long as you add them as a participant and request their signature during the document configuration step. Deal participants will be advised on next steps to take by links in an email automatically sent by Propy.

Which title companies can I work with?

Propy can work with any title company you specify and invite to the transaction. Simply invite them to the platform as deal participants when setting up your transaction.

Do the other parties need an account with Propy to participate in a transaction?

You can invite outside parties to your deals on Propy where they’ll be able to carry out the activities that you allow them – upload documents, sign them, or simply review and audit – your choice.

If you are an agent and working with another agent on a listing and want to use Propy for offer and transaction management you will need to register an account with Propy.

How do I add “Preferred Services” such as our brokerage’s mortgage bank, title and escrow company?

You may add your firm’s preferred services if you have a Team or Enterprise-level product subscription, which gives admins access to a series of additional features. Access the Preferred Services feature from within the Administration menu.

The buyer may select their own choice of services when Propy’s offer link is used to make an offer on our platform.

Can the buyer’s financing be sent with their offer on Propy?

Buyer’s agents may choose from a drop down list the type of financing their client will use and who will pay closing costs when making an offer on Propy’s Offer page.

How do I add the Deed and Final Documents?

You may finish the last steps of Propy’s transaction management by clicking on Deed and Final Documents from the step-by-step menu on the left. Upload the deed from your computer by clicking “Add Document,” click “Close Transaction” to record the transaction and view a list of all related documents on blockchain and receive a QR code.

What happens at the end of a transaction?

At the end of a transaction, Propy makes it easy for you to see and email all documents relating to the transaction that have been uploaded onto the platform. See the summary with all documents from all transaction steps.

Managing Documents

How do I upload documents to Propy?

There are 3 ways to upload documents to Propy:

  1. You can import deal documents into the platform using your unique transaction email address. Each transaction relating to a property will have a unique email address found on the right side “features menu.” Send files directly into “Storage” with an email address.

  2. Drag and drop documents from your desktop into the upload space in the property set-up step, such as disclosures, or add them at other stages of the transaction, such as purchase agreement, prompted by the “walk through” steps.

  3. Click on the ‘Add files’ button to choose the files to add from your computer. Add documents in the transaction steps. Storing documents on Propy.

    Note that, due to DocuSign restrictions, there are file size limitations. You can upload documents as large as 50 megabytes, however, you can only assign signers to files smaller than 25 megabytes.

    How do I split, merge and assign documents to checklists?

    Using the integration with a streamlined version of DocuSign, you may merge two documents where necessary and assign documents to a checklist.

    Propy Storage

    Propy includes storage for uploaded documents. On the right hand side menu, click the second icon from the top – ”Storage.” Use the unique email address for that transaction to send documents automatically loaded into Storage. From there you can drag and drop the documents to their applicable steps.

    Additionally, all of the documents uploaded in the transaction steps will be stored there. Please watch this video for more about storing documents.

    Can I email documents in Propy?

    For sharing documents attached to an offer, click on the 3 dots on the far right side and click the “Share” option. Recipients don’t need to be part of the transaction to receive the documents.

    You can also import deal documents into the platform using your unique transaction email address. Each transaction relating to a property will have a unique email address found on the “features menu,” located on the right- hand side.

    How do I edit, correct or replace a document after an offer has been sent?

    To edit documents after an offer has been sent you’ll need to withdraw the outdated offer, create and submit another offer – or create a counter offer, depending on which side of the transaction your client is on – and include any new documents and a message to explain the change before resending for review and signature. The platform tracks all the offers and which is the latest.

    How do I assign signers for transaction documents in Propy?

    Watch this quick video where, you can assign signers directly to each selected transaction document.

    How do I send documents for signatures in Propy?

    Here’s a quick video on how to send documents within the Propy platform using our integration with DocuSign. Begin with the initial transaction set up step to add signers for the initial documents.

    Can I use my own DocuSign account?

    Propy provides a DocuSign account included in our price that can be synched to your account.


    Individual Agent Accounts

    Propy provides access to sync DocuSign accounts for individual agent accounts upon request. Please email info@propy.com and the Customer Success team will simply create an “organization” and assign administrator privileges.

    After we create an admin level for you, navigate from the main menu to “Administration” then select “Integrations.” You will see the Docusign logo and the prompt to link your account. Enter your Docusign password to integrate your account with Propy.


    Agents within Brokerage Accounts

    If you are an agent within an organization that is a brokerage account, you may request that your broker add you to the platform and/or allow synching with Docusign.

    After we create an admin level for you, navigate from the main menu to “Administration” then select “Integrations.” You will see the Docusign logo and the prompt to link your account. Enter your Docusign password to integrate your account with Propy.

    Can I use my ZipForms (or other type of document management) account?

    No, we only integrate with Docusign.

    Checklist

    How to use Checklists on?

    Propy includes both simple and advanced checklist creation and management features. Please watch this video to see where and how to access and create checklists for transactions on the Propy dashboard and how to work with checklist templates and quickly assign a checklist.

    How do I set up my own checklist?

    Propy includes both simple and advanced checklist creation and management features. Please watch this video to see where and how to access and assign checklists to transactions on the Propy dashboard.

    How do I create a tag on a checklist?

    Please watch this short video on how to add tags on transaction checklists. From the “Checklist menu, select a checklist, click “Edit Checklist” then “Checklist Features” to choose tags from a list of existing tags. Save changes.

    How to assign a checklist to a deal?

    Propy includes both simple and advanced checklist creation and management features. Please watch this video to see where and how to access and assign checklists to transactions on the Propy dashboard. Here is another video on how to work with checklist templates and assign a checklist to a transaction that may be helpful.

    A How To article with screen shots on checklists is also available on our Resources page.

    To access the checklist click on this icon on the right side of the screen. You can assign a checklist from the ones that you already have on your account or create a new one.

    Once assigned, the checklist allows you to track which documents have been uploaded and assigned, as well as, which ones are pending signatures and by whom. Optionally, you can also enter due dates in order to help you track the deal’s documents.

    After assigning a checklist, you can edit it and update the property information, as well as add, remove, or rename checklist categories and document names.

    The checklist can be accessed by the agent, transaction coordinator, and broker. They can mark which of the documents are required for the deal, who needs to sign them and set a due date.

    At brokerage level - Can I have a single checklist for all of my agents?

    Yes. Please send us your template and we will recreate it to be available to all agents for all transactions.

    How to assign files and documents to checklist items?

    Documents can be assigned to the checklist either from the ”Assign Documents” button in the checklist or from the deal step. If you’d like to assign multiple documents to a checklist item, you can drag and drop them on top of it. This will allow you to create a duplicate item in the checklist and can even carry over the due dates and signers as well.

    You can finish the deal without completing all checklist items, however, you will receive a warning asking you to confirm that you’d like to continue without the missing items. You can go back and complete the remaining items at any point during the transaction.

    Can more than one checklist be assigned to a transaction?

    For now this is not an option but we are working towards it.

    How does due dates work?

    Due dates may be assigned to the checklist items. You can click on the ‘Edit checklist’ button in the checklist and then go to the calendar icon next to each checklist item. From there you can set the deadline either in terms of the offer acceptance date, or by ticking the box at the bottom or, you can select your own due date.

    Automated reminders will be sent two days prior and on the date of the deadline. If the item is not completed, its status will change to Overdue.

    How do you request signatures?

    To request a signature, you need to click on “Assign Signers” and set up the document. Note, due to DocuSign’s limitation of document size, you can only assign signers to documents smaller than 25 megabytes due to DocuSign restrictions. Don’t forget, the assignees would need to be added to the transaction as participants.

    Tips:

    1. If this is your first time using DocuSign through Propy, you’ll be prompted to adopt a signature before signing.

    2. When signing, you can quickly navigate through the document and action items by using the yellow markers on the right side.

    3. After you’ve filled out all of the fields, click on “Finish” in order to notify the other parties. After all signatures have been placed, the document status will be updated to “Pending Review.”

    4. To send the document out for signatures and notify the parties that need to sign, click “Send for signatures”.

    Do I need to complete all steps to finish a transaction?

    No, if you would like to skip a step you can click on the “Skip This Action” button on the “Transaction Steps” screen and automatically go to the next step.

    Can I start a Transaction at a later deal stage?

    Yes by selecting the deal status. Please view this video on selecting deal status.

    Audit

    Audit is the single place to review, approve or reject documents that have been uploaded and signed. Access Audit capabilities by clicking on the folder icon on the right side of the screen in the features menu. Please view this video to see how to audit documents.

    Who can audit files?

    You can choose who has access to audit files when deal participants are added. Click the checkbox to give access. You may also send documents for review by sharing the document by email within the DocuSign document management console.

    If you are the brokerage admin, you may allow users within your organization to audit documents. Please watch this video for how to enable users to audit documents.

    How to add users for Auditing Documents?

    What happens when I reject a file?

    Notification is sent by email to the agent who uploaded the file.

    How can I keep track of files that I have already reviewed?

    Within each step you will be able to see the ‘Status’ field. You can also check the status of the documents under the Audit screen by clicking the “Audit”, or check the status displayed in “initial documents”.

    Please view this video for more about auditing documents.

    How can I keep track of files that I have already reviewed?

    Within each step you will be able to see the ‘Status’ field. You can also check the status of the documents under the Audit screen by clicking the “Audit”, or check the status displayed in “initial documents”.

    Please view this video for more about auditing documents.

    Integrations

    How do I set up an integration with Follow Up Boss?

    On Propy Premiere and if you are an Administrator, navigate to Administration/Integrations. Click on  Follow Up Boss, then obtain your API Key. Every user in Follow Up Boss has a unique API Key that can be obtained from the “Admin” -> “API” screen. Note that when an account expires, it enters a grace period, however, the API key remains valid. API key has the same access level as the user whom the key belongs to.

    How do I set up an integration with DocuSign

    On Propy Premiere and if you are an Administrator, navigate to Administration/Integrations, click on Docusign, then follow the links to log in to your own DocuSign account.

    How much time does agents and transaction coordinators save on average per transaction using Propy?

    Using Propy’s platform, transaction coordinators report they save upto an average of 10 hours. A typical transaction can be completed in under an hour if all parties are logged in and ready to upload and sign the necessary documentation.

    Support

    What kind of support will I receive using the Propy Platform?

    Generally, we have created an easy-to-use interface that reduces the need for support. After you activate your account, a Customer Success Manager (CSM) will schedule a video call to walk you through the onboarding process and answer any questions you may have.

    Our support can be reached via chat or by sending an email to support@propy.com. Our response time during business hours is generally within one hour, but longer outside business hours and on holidays.

    If you subscribe to our Enterprise level plan, you will have regular calls with your Customer Success Manager to help increase adoption rates at your company. Online group training sessions could also be arranged on a quarterly basis.

    Brokerage Account Admin Capabilities

    If you are the admin/broker owner of your organization, you can have visibility to all users/listings and transactions under your organization on Propy.

    Under the Administration button from the menu on the left side (available only for administrators), you can track, manage and export reports about the Listings, Users and Integrations of your organization.

    How do I add preferred services for my brokerage?

    Please view this video for how to add services, which are found under the “Administration” menu, then “Integrations.” Follow the steps in the video.

    Audit all documents for all transactions at once as the administrator/broker owner

    Manage documents and/or page through one by one to inspect and check. You can see how to inspect, approve and reject all documents for all transactions here.

    Blockchain

    What is Blockchain?

    Blockchain is a distributed ledger technology that records and shares every transaction that occurs in the network.

    Why does blockchain matter to me?

    Blockchain improves security throughout the transaction process; it can also secure the ownership records that are generated with every sale.

    What is recorded on blockchain?

    Propy creates a unique “hash” and specific schema for the deal recorded on blockchain. Note, the blockchain record is only used for document validation and doesn’t contain any personal information. Here is a video on the unique Blockchain address for the property transaction history and how you can add the QR code to the deed

    How is this recorded on blockchain?

    Our platform uses an ERC-20 smart contract recording data on the public Ethereum blockchain. Every transaction can be checked on the default blockchain explorer – Etherscan. Here is a video on the unique Blockchain address for the property transaction history and how you can add the QR code to the deed.

    What is the benefit of storing records on blockchain?

    Blockchain records add an additional layer of security for every document signed and stored on Propy. Thanks to this, you can be sure that no one else can access or change your documents.

    What are PRO Tokens?

    PRO tokens are the “fuel” or gas for Propy’s transaction platform and are used to make sure that all documents are recorded on the blockchain.

    How are PRO tokens used during a transaction?

    PRO tokens are used to “unlock” the smart contracts that get recorded on blockchain.

    How do I become a Crypto Certified Agent?

    There are two ways:

    • 1st: Complete a transaction using Propy’s Transaction Platform.

    • 2nd: Complete Propy’s Crypto Certified Agent 6-part webinar training.

    What is the benefit of being a Crypto Certified Agent?

    As a Crypto Certified Agent, you will receive a badge on your Propy profile and all of your listings.

    You will have a good understanding of the language and benefits of blockchain technology. Please refer to this video.

    More info is on our website: Crypto for Real Estate.